Reminders, recalls and reviews that run without your staff
Clinics lose patients in the gaps: the enquiry nobody followed up, the session nobody recalled, the happy patient nobody asked for a review. We automate those gaps so your clinic keeps every patient it worked to get.
What we automate
- Appointment reminders (24h and 2h before)
- Follow-ups for enquiries that did not book (Day 1, 3, 7)
- Recalls for due sessions, packages and check-ups
- Review requests after the visit, on WhatsApp
- Payment and balance reminders
- Daily and monthly owner reports
What you get
Outcomes we work towards
Real screen from Clinova
Follow-ups that run by themselves
Set a follow-up on any lead. Messages go out on day 1, 3 and 7 and stop by themselves when the patient books.
How it helps your clinic
Simple rules, big difference
Every automation is a plain rule your team can see and switch on or off in the clinic CRM. Messages are written in your clinic’s voice and stop automatically when a patient books, visits or asks to stop.
- All messages logged on the patient’s timeline.
- Sequences stop when the patient books, visits or replies ‘stop’.
- Different rules per treatment: PRP sessions, aligner checks, laser courses.
- Review requests only after a completed visit, never spammy.
- Owner report every evening: enquiries, bookings, revenue, no-shows.
What’s included
Everything in the service
Reminder flows
WhatsApp reminders with confirm / reschedule.
Follow-up sequences
Written for your treatments, in Urdu or English.
Recall campaigns
Session-due and package-expiry recalls.
Review automation
Google review requests with a direct link.
Payment reminders
Balance due and package instalments.
Reports
Daily owner summary and monthly performance report.
How we start
From first call to live in days
Map the gaps
We list where patients slip away in your clinic today.
Write the messages
In your clinic’s voice, reviewed by you.
Switch on
Rules go live in the clinic CRM within days.
Review monthly
We tune timings and messages from the numbers.
Pricing: clinic packages start at Rs 50,000 one-time setup + Rs 25,000 per month. See all prices. Ad spend, WhatsApp message fees and call minutes are paid by the clinic directly.
FAQ
Questions clinic owners ask us
Will patients find automatic messages annoying?
Not when they are useful and well timed: a reminder before a visit, a recall when a session is due. We keep the number of messages low and every patient can reply ‘stop’.
Does this need the Clinova CRM?
Automation runs inside Clinova. If you already use another system, we connect to it where possible or migrate your data.
Can doctors approve messages?
Yes. Every template is approved by the clinic before it goes live and can be edited any time.
Ready to grow your clinic?
Book a free 20-minute clinic growth call. We look at your clinic, your enquiries and your follow-up, and tell you honestly what will work.