An AI receptionist that picks up every call, even at 11 pm
A missed call is a lost patient. Our AI receptionist answers in a natural female voice in Urdu or English, tells patients what they need to know, books consultations, confirms tomorrow’s visits and calls back missed calls, with a summary saved in your clinic CRM.
What the receptionist handles
- Inbound calls: timings, location, treatments, price ranges
- Booking and rescheduling appointments
- Reminder and confirmation calls the day before
- Call-back for missed calls within minutes
- After-hours and holiday cover
- Escalates complaints and emergencies to a human
What you get
Outcomes we work towards
Real screen from Clinova
Every call answered, logged and summarised
Inbound calls, confirmations, after-hours and recalls, with the recording and summary saved in the CRM.
How it helps your clinic
Sounds like a receptionist, works like a system
The receptionist follows your clinic’s script, speaks naturally and knows when to stop and hand over to a person. Every call becomes a record your team can act on.
- Natural Urdu and English voice; premium voices for live clinics.
- Checks live calendar slots and books into the CRM.
- Confirmation, reminder and recall calls run on schedule.
- Complaints and emergencies are transferred to staff with a message to the manager.
- You get a daily call report: answered, booked, missed, escalated.
What’s included
Everything in the service
Voice agent setup
Script, voice, languages and transfer rules built for your clinic.
Number & telephony
Works with your existing number or a new line.
Calendar & CRM link
Live booking into Clinova or your calendar.
Outbound calls
Reminders, confirmations and recall campaigns.
Human transfer
Warm transfer to the desk or a WhatsApp alert when needed.
Call analytics
Volumes, outcomes, peak hours, missed-call recovery.
How we start
From first call to live in days
Free call & live demo
Hear the receptionist handle a booking call.
Script & voice
We write the script with you and pick the voice.
Test calls
Your team tests 20+ scenarios before launch.
Go live
Connected to your number, calendar and CRM.
Pricing: clinic packages start at Rs 50,000 one-time setup + Rs 25,000 per month. See all prices. Ad spend, WhatsApp message fees and call minutes are paid by the clinic directly.
FAQ
Questions clinic owners ask us
Does it sound robotic?
No. It uses natural, premium voices and a conversational script. In the Clinova demo you can hear sample calls in Urdu.
What if a patient is upset or it is an emergency?
The receptionist apologises, takes details and transfers to staff or alerts the manager at once. It never argues or gives medical advice.
Which languages?
Urdu and English by default. Other languages on request.
What are the costs?
Our setup and monthly fee cover the agent, scripts and support. Call minutes are billed by the telephony provider and paid by the clinic.
Want to hear the receptionist take a booking?
Book a free 20-minute clinic growth call. We look at your clinic, your enquiries and your follow-up, and tell you honestly what will work.